Trust and policy
Return and Refund Policy
How eligible return, damage and refund requests are handled.
Effective for the current ArtDera marketplace experience.Last updated: 27 August 2026
01
Eligibility
Eligibility may depend on artwork type, condition, listing disclosure and timing after delivery.
02
Damage reports
Buyers should preserve packaging and provide clear evidence through the order flow.
03
Refund timing
Approved refunds are returned through an available supported method. Processing time can depend on the original payment method and financial provider.
Need help understanding this policy?
Contact ArtDera support with questions about your account, listing or order.